ITACTIVEUrgent Hiring
Technical Support Lead
Delhi, Delhi5 – 10 YearsSupportPosted 26 days ago
ITILServiceNowLeadershipCloudCommunication
Job Code: IT-025•1 applicants
Job Description
Lead our L2/L3 technical support team delivering 24x7 managed services for enterprise clients.
Requirements
B.E/B.Tech. ITIL v4 Foundation certified. Strong leadership and escalation management skills.
Responsibilities
Lead a team of 10–15 support engineers Own SLA adherence and customer satisfaction Drive continuous improvement initiatives Escalate critical incidents to engineering
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Job Overview
- Type
- IT
- Location
- Delhi, Delhi
- Experience
- 5 – 10 years
- Department
- Support
- Job Code
- IT-025
About Sentos Technologies
Sentos Technologies is a global IT services company with presence in 50+ countries, delivering cutting-edge technology solutions and world-class software engineering services.